The Nevada Gaming Control Board (NGCB) recently issued an alert to casinos across the state warning them of a convincing cage scam. This scam involves a person posing as a legitimate customer and attempting to convince casino cage personnel to give them more money than they are entitled to.
The NGCB memo explains that the scammer will typically present a valid form of identification and request a large amount of cash. The scammer will then ask the casino employee to count out the money in front of them, and then ask for more money than was requested. The scammer will then leave the casino with the extra money.
The NGCB memo warns that this scam can be difficult to detect because the scammer is often very convincing and may even be familiar with casino policies and procedures. The memo also advises casino personnel to be extra vigilant when dealing with customers who appear to be unfamiliar with the casino’s policies and procedures.
The NGCB memo also recommends that casinos take additional steps to protect themselves from this type of scam. These steps include implementing additional security measures such as requiring customers to present two forms of identification, verifying the customer’s identity with a third-party source, and having multiple employees count out the money requested.
Casinos should also consider implementing additional training for their employees on how to spot and respond to potential scams. This training should include instruction on how to properly verify customer identification, how to recognize suspicious behavior, and how to properly handle large cash transactions.
The NGCB memo serves as an important reminder to casinos that they must remain vigilant in protecting themselves from potential scams. By taking the necessary steps to protect themselves, casinos can help ensure that their customers are not taken advantage of by scammers.